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Rental FAQs

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INFLATABLE FAQs:


Call with additional questions not addressed here.


How many kids can safely bounce at once?
We provide the following maximum capacity numbers as a general guideline. Children under the age of 3 require supervision.
AGEHEIGHTWEIGHT# OF JUMPERS
2 - 4 Up to 36” tallUp to 75 lbs8 - 10
5 - 8Up to 48” tallUp to 100 lbs7 - 8
9 - 12 Up to 52” tallUp to 150 lbs5 - 7
13 - 17Up to 64” tallUp to 200 lbs3 - 5
18 & upUp to 84” tallUp to 250 lbs1 - 3

What is the difference between your 8 hour vs 24 hour rental options?
A Full Day is 8 hours and the bouncer will be at your home from approximately 9am to 5pm. With the 24 hour rental you will have the bouncer overnight and we will pick-up the next morning.

Can I keep the bouncer overnight?
Yes. That is a 24-hour rental. We reserve the right to deny any event of this service or to cancel the overnight portion of any rental at any time if we have reason to believe that our property is at risk of theft, damage, or due to inclement weather. If you have an in-ground sprinkler system, please ensure that it is turned off and the sprinkler heads will not engage.

Are the bouncers clean and safe?
Yes. All units are thoroughly cleaned between each use. We are committed to making sure your children have a clean, healthy, and safe environment in which to play. In addition to cleaning, we also safety check and troubleshoot all equipment before it goes out to another customer. You will be asked to sign the rental agreement after the installer has set up your unit and walked you around it to verify that the equipment is in good working order.

Can you set up indoors?
Yes. We can set up the bouncer in gymnasiums or any other indoor area that can accommodate the height (ave. 16’) of the bounce. We can also set up the bouncer on asphalt or concrete. We place a tarp under the bounce, but we prefer to place them on level grassy areas for safety reasons.

How much room do I need?
A minimum area of 20’ x 20’ that is semi-level, clear of any rocks, sticks, pet droppings, roots, etc. that could puncture the bounce is required. Please check with our office as all units will vary in size. Also, if you have an in-ground sprinkler system, please ensure that it is turned off and the sprinkler heads will not engage.

Does it need electricity?
Yes. Your electrical outlet needs to be within 100 feet of the inflatable (maximum distance). If you do not have power close by, a generator can be rented at an additional cost.

Can you provide an attendant with our rental?
No. We do not offer this service at this time. It is your responsibility to watch the bouncer and ensure the safety of all participants.

Is there a delivery charge and can you deliver without my being there?
There is a delivery fee on all our inflatables. Fees vary by town, call our office for current rates. The delivery fee quoted is to a level yard within a reasonable distance from our vehicles. Additional delivery charges will occur for "difficult" delivery locations, excessive distance for loading and unloading of trucks, or for specific delivery and pickup times requested. Delivery fees quoted are subject to change after site inspection and are up to our staff discretion.

We will deliver whether you are home or not. It is not required that you be home, however, it is YOUR responsibility to mark out clearly where you want the bouncer to be placed. If site is unmarked, our staff will place the bouncer using their best discretion.

What happens if I need to cancel my order?
Deposits are refundable up to 48-hours prior to rental date. NO refund will be given past 48-hours prior to rental date EXCEPT for weather related cancellations which are only determined on the day of the rental and will result in complete refund of any deposit.

What if it is windy or rainy on the day of my reservation?
Living in New England we understand that the weather can change quickly. If the local forecast is calling for high winds or rain around the time of your scheduled delivery, we will contact you via phone or you may contact us (prior to 8:00am) to reschedule your reservation for another day or to provide a full refund of your deposit. Please understand that rescheduling is based on our availability for the day requested. No refunds will be provided once the inflatable is delivered and set up.

If using our bouncer and you encounter rain and/or high winds, calmly and quickly exit the inflatable. Once it is empty, unplug the blower and allow the unit to deflate, and then cover the unit with a tarp (provided by us). Once the weather passes you can re-inflate the unit and continue using it. DO NOT ATTEMPT TO USE THE UNIT IN HEAVY RAIN OR HIGH WINDS!
 
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